Khasanah, S.N. and Masyithoh, D. 2024. Analysis of IT Service Desk Applications Using the Servqual Method at The Republic of Indonesia National Library. Paradigma - Jurnal Komputer dan Informatika. 26, 1 (Mar. 2024), 7-16. DOI:https://doi.org/10.31294/p.v26i1.3155.